Effective Date: March 3, 2026

Cancellation & Rescheduling

We require a minimum of 24 hours’ notice for any appointment cancellation or rescheduling. If notice is provided less than 24 hours in advance, a $50 Late Cancellation/Rescheduling Fee will be charged to the credit card on file. Timely notice allows us to offer the time slot to other clients effectively.

Late & No Show

Late Arrivals: If you anticipate being late, please notify us immediately. We will do our best to accommodate you, but please note that appointments may need to be shortened to avoid impacting the next client’s schedule. If you arrive more than 15 minutes late, your appointment will be considered a “No-Show.”

No-Shows: The first time a client fails to show up for a scheduled appointment without notice, a $50 No-Show Fee will be charged. For subsequent no-shows, we will require the full cost of the service to be paid in advance when booking all future appointments.

Refund

Your satisfaction is our priority. While we generally do not offer refunds on services that have been completed, we are committed to ensuring you are happy with your experience. If you have any concerns or disputes regarding a service you received, please contact us within 48 hours of your appointment.

We will first work directly with you to understand the situation and explore all reasonable options for resolution, which may include complimentary adjustments or re-performing the service. A refund will only be considered as a final measure if an amicable solution cannot be reached. Please note that gift cards, prepaid services, and policy fees (such as Late Cancellation or No-Show fees) are non-refundable.

Privacy

At Crown & Ember, we are committed to protecting the privacy of your personal information. This policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canadian privacy legislation, including the principles of PIPEDA and the specific requirements of PIPA for our operations in Alberta.

  1. Personal Information We Collect

We collect personal information necessary to provide you with our services and manage our business operations. This may include:

  • Contact Information: Name, address, telephone number, and email address.
  • Billing Information: Payment details, billing address (where applicable).
  • Service Information: Information related to the services you request or receive from us.
  • Technical Information: IP address, browser type, and usage data from our website.
  1. How We Use Your Information

We use your personal information for the following purposes:

  • To provide the services you have requested.
  • To process payments and manage your account.
  • To communicate with you about your appointments or our services.
  • To maintain records and comply with legal requirements.
  • To improve our services and internal operations.
  1. Consent

We collect, use, and disclose your personal information only with your knowledge and consent, except where required or permitted by law. Your consent is obtained when you use our services or provide us with your information. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

  1. Disclosure of Personal Information

We do not sell your personal information to third parties. We may disclose your information to third parties only in the following circumstances:

  • To service providers who perform functions on our behalf (e.g., payment processors, scheduling software), provided they are bound by privacy obligations to keep the information confidential.
  • To comply with legal obligations, such as a court order or subpoena.
  • In the event of a sale or merger of the business.
  1. Security of Your Information

We protect your personal information with appropriate security safeguards and administrative measures against loss, theft, unauthorized access, disclosure, copying, use, or modification. 

  1. Accuracy and Access
  • Accuracy: We strive to ensure that any personal information we retain is accurate, complete, and up-to-date as is necessary to fulfill the purposes for which it is used.
  • Access: You have the right to request access to your personal information that is under our control. You may also request that we correct any inaccuracies. All access requests must be made in writing.
  1. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or for legal or business requirements. When your information is no longer needed, we securely dispose of it.

  1. Questions and Disputes

If you have any questions or concerns about this policy, our privacy practices, or wish to access or correct your personal information, please contact the business owner directly at info@crownandember.ca

The owner will work with you to address and resolve any issues. If your concern is not resolved to your satisfaction, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

Terms of Use

These Terms of Use (“Terms”) govern your use of the services, website, and all related content provided by Crown & Ember (“we,” “us,” or “our”). By booking an appointment, using our services, or accessing our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services or website.1. Acceptance of Terms

By using our services or website, you represent that you are at least 18 years old or are visiting under the supervision of a parent or guardian. You agree that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.2. Services

Crown & Ember provides hair styling, extension installation and maintenance services, and other hair-salon services.

  • Appointment Booking: All appointments are subject to availability. You must provide accurate and complete information when booking.
  • Pricing: All prices for services are subject to change without notice. The price charged will be the price in effect at the time of your appointment.
  • Policies: By booking a service, you also agree to adhere to our [Cancellation & Rescheduling Policy], [Late & No-Show Policy], and [Refund Policy].
  1. User Obligations and Conduct

You agree to use our services and website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of Crown & Ember.

  • You must provide accurate and up-to-date personal information as requested.
  • You must treat our staff and other clients with respect.
  1. Intellectual Property

All content on our website and social media (including text, graphics, logos, images, and service names) is the property of Crown & Ember or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.5. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Crown & Ember. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.6. Disclaimers and Limitation of Liability

  • Disclaimer of Warranties: Our services and website are provided on an “as is” and “as available” basis. Crown & Ember makes no representations or warranties of any kind, express or implied, as to the operation of our services or the information, content, or materials included.
  • Limitation of Liability: Crown & Ember will not be liable for any damages of any kind arising from the use of our services or website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
  1. Indemnification

You agree to indemnify and hold harmless Crown & Ember, its owners, and employees from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from:

  1. Your use of and access to the services;
  2. Your violation of any term of these Terms; or
  3. Your violation of any third-party right, including, without limitation, any intellectual property or privacy right.
  1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, and the federal laws of Canada applicable therein, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within Alberta.

  1. Changes to Terms of Use

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. The “Effective Date” at the top of this page will be updated with each revision. Your continued use of the services or website following the posting of any changes constitutes acceptance of those changes.10. Contact Information

If you have any questions about these Terms, please contact us at:

Crown & Ember

Email: info@crownandember.ca

Accessibility

At Crown & Ember, we are committed to providing an accessible and inclusive environment for all our clients and visitors, both in our physical premises and through our digital services. We strive to meet the needs of people with disabilities in a timely manner by identifying, removing, and preventing barriers to accessibility.

  1. Our Commitment

Crown & Ember is dedicated to ensuring equal access and participation for people with disabilities. We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are committed to meeting the needs of persons with disabilities in a timely manner.

  1. Scope of the Policy

This policy applies to the provision of goods and services at Crown & Ember’s physical location and through our digital platforms, including our website and online booking systems.

  1. Digital Accessibility (Website & Online Services)

We aim to make our website and online services accessible to the widest possible audience, regardless of technology or ability. We strive to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1, at a minimum of Level AA.

  • Ongoing Improvement: We review and update our digital content periodically to improve accessibility.
  • Compatibility: Our website is designed to be compatible with common screen readers and assistive technologies.
  1. Physical Accessibility (Premises and Service Provision)

We are committed to providing accessible service in our physical premises and will:

  • Assistive Devices: Welcome people with disabilities who use assistive devices (e.g., wheelchairs, walkers) to obtain, use, or benefit from our services.
  • Communication: Communicate with people with disabilities in ways that take into account their disability.
  • Service Animals & Support Persons: Welcome people with disabilities who are accompanied by a service animal or a support person.
  1. Training

Our staff receives training on this policy and on how to interact and communicate with people with various types of disabilities.

  1. Feedback Mechanism

We welcome feedback on how Crown & Ember provides accessibility. This feedback helps us identify areas for improvement and maintain our commitment to inclusivity.

If you have any questions, comments, or wish to provide feedback on accessibility, please contact the business owner directly at info@crownandember.ca.

We will acknowledge all feedback and reply in a timely manner, outlining the action we have taken or will take in response to the feedback.